Warranty
Kärcher Center Palaiologos provides the following coverage against material and manufacturing defects to end consumers, in addition to what is provided by law within the framework of the purchase contract, without in any way diminishing their rights.
i. Duration and Start of the Warranty
a.Consumer Products – ‘Home & Garden’ Sector
24 months warranty (for non-commercial or private use)
b. Professional Products
12 months warranty
c. Repairs
6 months warranty from the start of the repair. The condition is that the repair has been carried out at our service center.
δ. PrimoFlex® Hoses
• The warranty for PrimoFlex® garden hoses is 12 years.
• The warranty for PrimoFlex® Plus garden hoses is 15 years.
• The warranty for PrimoFlex® Premium garden hoses is 18 years.
Excluded from the warranty are misuse and discoloration of the hoses.
Warranty repair means that we guarantee the use of genuine and proper spare parts by trained personnel who use all the necessary facilities and special tools.
This does not mean that if the same damage is repeated during the aforementioned period, it necessarily constitutes a warranty (it may, for example, be due to systematic misuse or normal wear and tear due to intensive use not in accordance with the specifications of the machine’s construction).
In the context of repairs or technical improvements made within the warranty, the warranty period is automatically renewed for the used spare parts/components.
The duration of the warranty period starts from the date of purchase of the product by the end consumer.
To recognize any warranty claim, the purchase receipt (or a copy thereof) must be provided.
ΙΙ. Content and Scope of the Warranty
It applies to new machines.
No warranty is provided for used machines and machines whose production date exceeds 5 years from the date of purchase.
Within the warranty period, for defects related to the material, assembly, or construction of the product, we provide, at our discretion, either free repair, meaning restoration to normal operation without charging for parts or labor, or replacement.
Within the warranty period, for defects related to the material, assembly, or construction of the product, we provide, at our discretion, either free repair, meaning restoration to normal operation without charging for parts or labor, or replacement.
The replaced parts/machines become the property of Kärcher.
- We do not incur any costs for loan replacement machines for repairs within the warranty period.
- The company does not recognize any loss of profit from the non-operation of the machine due to damage or any claim for damages beyond the rights defined herein.
- The warranty period is neither extended nor restarted after the installation of any spare part or improvement made free of charge during the warranty period.
- If a Karcher machine for which a warranty already applies is sold, the warranty rights are transferred to the new owner from the point in time of sale.
ΙII. EXCEPTIONS AND LIMITATIONS IN THE WARRANTY
The warranty does not refer to or cover the following:
- Normal wear and tear
- Replacement parts that naturally wear out during use (e.g., seals, belts, rubber tires, hoses, spirals, nozzles, etc.).
- Inadequate maintenance
- Damage caused during transportation
- Damage caused by incorrect installation or placement (e.g., failure to follow safety warnings or installation instructions).
- Damage caused by power outages, phase loss, voltage fluctuations, or power supply with voltage different from the recommended specifications.
- Use of the machine in a manner inconsistent with its intended purpose and specifications (e.g., professional use of consumer products).
- Damage caused by incorrect use of the machine (not following the user manual instructions).
- Damage caused by the use of spare parts or accessories that are not manufactured by Kärcher or damage that has resulted from intervention (adjustment, installation, reconstruction, repair) carried out by unauthorized Kärcher service centers.
- Damage caused by accidents, fire, extreme weather conditions, etc.
- Damage caused by negligence or improper storage and maintenance of a machine (not following the user manual instructions).
- Damage caused by a different or improper assembly of the machine (not following the user manual instructions).
- Damage resulting from incorrect or improper settings different from the user manual instructions.
- Damage caused by the use of incorrect, unsuitable, or low-quality fuel.
- Damage or malfunction resulting from improper cleaning of the machine from dust, oil, etc., as well as damage caused by contact of the machine with chemical liquids or materials it is not resistant to, or damage from moisture, corrosion, etc.
- Damage resulting from the use of salty water, reverse osmosis water in pressure washers, or the use of chemical detergents that are not manufactured by Kärcher.
NOTE:
Consumer products purchased with an invoice are intended for professional use and therefore come with a 12-month warranty.
Similarly, consumer products purchased with a retail receipt are intended for non-commercial use and come with a 24-month warranty.
We provide warranties for all Kärcher machines, whether they were purchased in Greece or abroad.
IV. Purchaser's Responsibilities.
For the buyer to benefit from the warranty, they must adhere to the following:
To provide the warranty, the buyer must present the invoice or purchase receipt at any of Kärcher‘s authorized service centers.
To enter the necessary information in the respective form available on our website.www.karcher.gr (Register & Win).
In case of damage, the cost of transporting the machine that needs to be repaired within the warranty period is the responsibility of the buyer.
